Refund Policy

ColorPicnic currently sells credit packs starting at 10 creations. There are no subscription renewals to cancel. The final amount and credit quantity are displayed before Stripe checkout.

You may request a refund for a purchase that remains completely unused within 7 days of payment. Approval remains subject to applicable consumer law, payment verification, and fraud checks.

Credits used for a completed generation are normally non-refundable because the image-processing service has already been delivered. A preference for a different artistic result does not by itself make a completed generation refundable.

If ColorPicnic reports a failed generation and no usable result is delivered, we will normally restore the consumed credit. If an automatic restoration does not appear, contact support with the approximate time of the attempt.

Contact us promptly if you see a duplicate charge or an amount different from the Stripe checkout confirmation. Verified billing errors will be corrected or refunded.

Email hello@colorpicnic.com from the address used at checkout. Include the Stripe receipt or order reference, purchase date, and a short explanation. Do not send full card details.

Approved refunds are returned to the original payment method through Stripe. Banks and payment providers may take additional business days to display the credit.

Nothing in this policy limits refund or cancellation rights that cannot be excluded under the laws that apply to you.