Refund Policy

Subscriptions renew on the interval shown at checkout until canceled. You can cancel through the Stripe billing portal, and access normally continues through the end of the current paid period.

Unused monthly creation allowance does not roll over and does not by itself qualify a subscription period for a refund. Refund and cancellation rights required by applicable consumer law remain unaffected.

Allowances used for a completed generation are normally non-refundable because the image-processing service has already been delivered. A preference for a different artistic result does not by itself make a completed generation refundable.

If ColorPicnic reports a failed generation and no usable result is delivered, we will normally restore the consumed credit. If an automatic restoration does not appear, contact support with the approximate time of the attempt.

Contact us promptly if you see a duplicate charge or an amount different from the Stripe checkout confirmation. Verified billing errors will be corrected or refunded.

Email hello@colorpicnic.com from the address used at checkout. Include the Stripe receipt or order reference, purchase date, and a short explanation. Do not send full card details.

Approved refunds are returned to the original payment method through Stripe. Banks and payment providers may take additional business days to display the credit.

Nothing in this policy limits refund or cancellation rights that cannot be excluded under the laws that apply to you.